Aistech Shop Help Centre

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Find quick answers about shopping, orders, payments, delivery, returns, refunds and customer support at Aistech Shop.

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Our customer support team can help with order, product, delivery and account-related enquiries.

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01 What is Aistech Shop?

Aistech Shop is a women’s fashion store operated by Aistech Technology Private Limited. We offer selected women’s fashion across categories such as Kurta Sets, Sarees, Short Kurtis and Cord Sets.

02 What products are available at Aistech Shop?

Our main collections include Kurta Sets, Sarees, Short Kurtis and Cord Sets. Available designs, sizes, colours and variations depend on current stock.

You can browse the latest products on our Shop page.

03 How do I place an order?

Select the product you want, choose the available size or variation if applicable, add it to your cart and proceed to checkout. Complete the requested delivery and payment information to place your order.

04 How do I know my order was successfully placed?

After successful order placement, you should receive an order confirmation on the website and through the available contact method associated with your order.

Keep your order number safe for tracking and customer support.

05 Where can I find my order number?

Your order number is generally displayed after completing checkout and may also appear in your order confirmation message or account order history.

06 How can I track my order?

Visit our Order Tracking page and enter the required order information. Available order and shipment updates will be shown there.

07 Can I change my delivery address after placing an order?

Address changes may only be possible before an order enters processing or dispatch. Contact our support team as soon as possible if you entered an incorrect address.

We cannot guarantee that an address can be changed once fulfilment has started.

08 Can I cancel an order after placing it?

Cancellation eligibility depends on the current status of your order. Orders that have already been processed or dispatched may not be eligible for cancellation.

Please review our Refund & Cancellation Policy for complete details.

09 What payment methods can I use?

The payment methods currently supported by Aistech Shop are displayed during checkout. Availability can vary depending on the payment service and checkout configuration.

10 What should I do if payment was deducted but the order is not confirmed?

First, check your account or order information to confirm whether the order was created. Payment status can sometimes take time to update.

If the issue continues, contact our support team with your payment reference, amount, date and available order details.

11 How long does delivery take?

Delivery times depend on your location, order processing, courier availability and other logistical factors.

Please refer to our Shipping Policy for more information about shipping and delivery.

12 How can I check whether a product is available in my size?

Available sizes and product variations are displayed on the individual product page. If a particular size cannot be selected, it may currently be unavailable.

13 Can the actual product colour look different from the website image?

Minor colour differences can occur due to screen settings, lighting, photography, display technology and device brightness. We aim to display products as accurately as reasonably possible.

14 What should I do if I receive the wrong product?

Contact Aistech Shop customer support as soon as possible with your order number and clear information about the product received.

Eligibility will be handled according to the applicable Return Policy.

15 What if my product arrives damaged or defective?

If you receive a damaged or defective item, contact customer support promptly with your order details and clear images or other requested evidence of the issue.

Requests are reviewed according to our return and replacement conditions.

16 Can I return a product if I change my mind?

Return eligibility depends on the reason, product category, product condition and the terms applicable to your purchase.

Please read our Return Policy before requesting a return.

17 When will I receive my refund?

Approved refunds are processed according to the applicable refund procedure. The final time for funds to appear may also depend on your bank, payment method or payment service provider.

Read the Refund & Cancellation Policy for full details.

18 How can I contact Aistech Shop customer support?

You can contact us by phone at +91 7063531338 or email info@aistechshop.in .

You can also visit our Contact Us page.

19 What are your customer support working hours?

Aistech Shop support working hours are Monday to Friday, from 9:00 AM to 6:00 PM. Requests received outside these hours may be reviewed during the next working period.

20 Who is the Grievance Officer for Aistech Shop?

The Grievance Officer for Aistech Shop / Aistech Technology Private Limited is Ritesh Kumar (DIN).

Registered office: Office No. 374, 3rd Floor, Cloud 9, Sec 1 Vaishali, I.e.sahibabad, Ghaziabad, Uttar Pradesh, India – 201010.

For assistance, email info@aistechshop.in .

Still Need Help?

Talk to Aistech Shop support.

For order, product, delivery, return or payment-related assistance, contact our customer support team. Working hours are Monday to Friday, 9:00 AM to 6:00 PM.